Refund policy
To start the return process, go to our return center here.
Return Policy
We hope that you love all your purchases from Park's Jewels. However, we understand that sometimes you may need to return a purchase. Online purchases are eligible for STORE CREDIT ONLY if returned within 7 days of receiving your order. After this timeframe, your item would not be eligible for return.
Items purchased at a discounted rate or items on sale are FINAL SALE. The following items are FINAL SALE: all accessories, bodysuits, bags, shoes, home decor, jewelry, swimwear, mystery packs, sale items, discounted items.
Items must be in the original packaging, and in perfect condition to be accepted for return. No makeup or deodorant stains, perfume, dog hair, cigarette smell or stains of any kind will be accepted.
About Redo
Checkout with the $2.99 Redo product provides a return label for store credit and or exchanges on your order should your item not workout. This small fee also includes package protection in case your order is lost or damaged. Any packages that were marked delivered to the address you provided at checkout are not considered lost or damaged and do not fall in the package protection. You should contact your local USPS office in this case.
Free returns on Redo means that you do not have to purchase or pay for the return shipping label when returning the item back to us. The return still must be submitted within our 7-day return window for store credit.
Return Instructions
You must complete the return form found in our return center here before mailing back your items.
Once we receive your return, please allow 5-7 business days for us to process your return. Once processed, your store credit will be emailed to you.
Damaged Items
If an item was purchased in-store with no damages and has been worn/used and damaged outside of the store, the item is not eligible for refund or store credit.
If an item was delivered to you damaged it must be reported within two days of the receipt of your order. Please email us at parkscustomersupport@gmail.com and forward photos of any damage.
Color variation of merchandise due to computer monitor resolutions, lighting and photography lenses are not qualified as damaged.